1. Trip Planning and Consultation:

• Needs Assessment: Understanding the client’s destination preferences, travel dates, budget, interests (beach, adventure, culture, and relaxation), group size, and special requirements (dietary, accessibility).
• Itinerary Creation: Designing customized travel plans, suggesting activities, and balancing sightseeing with leisure time.
• Destination Expertise: Providing insights, recommendations, and answering questions about specific locations based on the agency’s knowledge and experience.

2. Booking and Reservation Services:

• Flights: Booking domestic and international flights, including finding the best fares, selecting seats, and arranging connections.
• Accommodation: Booking hotels, resorts, vacation rentals, hostels, and other lodging options that match the client’s needs and budget.
• Cruises: Planning and booking entire cruise vacations, including cabin selection and cruise line recommendations.
• Ground Transportation:
  • Airport transfers (private cars, shuttles).
  • Rental cars and chauffeur services.
  • Train and bus tickets.
• Activities and Excursions: Booking tours, sightseeing excursions, theme park tickets, museum passes, adventure activities, and special experiences.
• Vacation Packages: Combining multiple elements (flights, hotel, car rental, tours) into a single, often discounted, package.

3. Value-Added Services:

• Travel Insurance: Advising on and selling travel insurance policies to protect clients against trip cancellations, medical emergencies, lost luggage, and other unforeseen events.
• Visa and Passport Assistance: Providing information, guiding clients through the application process, and sometimes offering document review services (though they usually don’t apply on behalf of the client).
• Visa on Arrival Information: Advising clients on requirements for visas obtained upon reaching their destination.
• Customization: Tailoring standard packages or creating entirely unique, bespoke travel experiences.
• Group Travel Organization: Planning and coordinating travel for groups (family reunions, school trips, corporate outings, and special interest groups).
• Specialized Travel: Expertise in niche markets like luxury travel, adventure travel, honeymoon planning, senior travel, LGBTQ+ travel, accessible travel, etc.

4. Pre-Trip Support:

• Documentation Handling: Assisting with printing tickets, organizing confirmations, and providing clients with a comprehensive travel document package.
• Pre-Departure Briefing: Sending detailed itineraries, travel tips, packing suggestions, local customs information, and emergency contact numbers.
• Communication: Acting as a point of contact for any pre-trip questions or changes.

5. During-Trip Assistance:

• 24/7 Emergency Support: Providing clients with a way to reach the agency in case of emergencies (like flight cancellations, medical issues, natural disasters) while traveling. The agency can then assist in rebooking or coordinating help.
• Issue Resolution: Helping clients resolve problems that may arise during their trip, liaising with suppliers on their behalf.

6. Post-Trip Services:

• Follow-Up: Checking in with clients after their return to ensure satisfaction and gather feedback.
• Reconciliation: Helping clients reconcile expenses if needed.

Future Planning: Encouraging repeat business by keeping the lines of communication open for future travel needs.